Return & Refund Policy

At vstore, every product is made specifically for you after your order is placed. Because our products are custom-made, we maintain a fair return and refund policy.

Returns

As all products are printed on demand, we do not accept returns or exchanges for: change of mind, incorrect size selected while placing the order, colour or design preference, ordering the wrong product, or minor variations within acceptable manufacturing standards. Please review the size chart carefully before ordering.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged during transit, defective, misprinted, or incorrect compared to your order, please contact us within 7 days of delivery with your order number, clear photographs of the product and packaging, and a complete unboxing video. Claims without sufficient proof may not be eligible for replacement or refund.

Size & Colour Variations

All apparel is manufactured with an industry-standard tolerance of approximately ±0.5 inch, which is not treated as a defect. Actual product colours may vary slightly from website images due to screen settings, lighting, or the printing process — this is not considered a defect either.

Wrong Size Ordered

If an incorrect size is ordered by the customer, we are unable to provide a free exchange or refund since every item is produced specifically for that order.

Refunds

Refunds are issued only when a manufacturing defect is verified, an incorrect product was delivered, the product was confirmed damaged before delivery, or the shipment is confirmed lost in transit. Once approved, refunds are processed to the original payment method within 5–10 business days.

Order Cancellation

Orders may be cancelled only before they enter production. Once production has started or shipped, cancellation is no longer possible.

Undelivered & Return-to-Origin (RTO) Orders

Orders may be returned if the delivery address is incorrect/incomplete, the customer is unavailable, the order is refused, or other delivery issues occur. Additional shipping or re-shipping charges may apply before the order can be sent again.