Shipping policy

Shipping Policy

Thank you for shopping with vstore. Every product is made to order with care. Please read our shipping policy to understand how your order is processed, shipped, and delivered.

Order Processing

All products are custom-made after your order is successfully placed.

Orders are typically processed within 1–3 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, holidays, or high-demand periods, processing times may be slightly longer.

Shipping & Delivery

Once your order has been processed, it will be shipped to your selected delivery address.

Estimated Delivery Times

Metro Cities: 3–7 Business Days
Tier 2 & Tier 3 Cities: 4–9 Business Days
Remote Areas: 5–12 Business Days

These are estimated delivery times and may vary depending on courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any free shipping promotions will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive:

A Shipping Confirmation Email
A Tracking Number
A Courier Tracking Link

You can use the tracking link to monitor your shipment's progress.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations across India.

COD availability depends on your delivery PIN code and may not be available in every location.

Delivery Delays

While we strive to deliver your order on time, delays may occur due to:

Weather conditions
Public holidays
Courier operational delays
Natural disasters
Government restrictions
High order volumes

We appreciate your patience in such situations.

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order.

We are not responsible for delivery issues caused by:

Incorrect or incomplete addresses
Incorrect phone numbers
Failure to receive delivery attempts

If an order is returned because of incorrect customer information, additional shipping charges may apply for re-dispatch.

Undelivered & Return-to-Origin (RTO)

If a package cannot be delivered due to:

Customer unavailable during delivery attempts
Incorrect or incomplete address
Refusal to accept delivery
Other customer-related reasons

the shipment may be returned to us as a Return to Origin (RTO).

For eligible RTO orders, we can arrange re-shipment after confirmation from the customer. Additional shipping charges may apply before the order is dispatched again.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on production schedules or product availability.

You will receive tracking details for each shipment, if applicable.

Lost Shipments

If your shipment is confirmed lost by the courier partner after investigation, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy.