Refund policy

Return & Refund Policy

At vstore, every product is made specifically for you after your order is placed. Because our products are custom-made, we maintain a fair return and refund policy that protects both our customers and our production process.

Returns

As all products are printed on demand, we do not accept returns or exchanges for:

Change of mind
Incorrect size selected while placing the order
Color or design preference
Ordering the wrong product
Minor variations that fall within acceptable manufacturing standards

Please review the size chart carefully before placing your order.

Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during transit
Defective
Misprinted
Incorrect compared to your order

Please contact us within 7 days of delivery.

To process your request, please provide:

Order Number
Clear photographs of the product
Photographs of the outer packaging
A complete unboxing video showing the package being opened

Claims submitted without sufficient proof may not be eligible for replacement or refund.

Size Variations

All apparel is manufactured with an industry-standard measurement tolerance of approximately ±0.5 inch.

This variation is considered normal and is not treated as a manufacturing defect.

Colour Variations

Actual product colours may vary slightly from the images displayed on our website due to:

Screen brightness and display settings
Photography lighting
Digital printing process

Minor colour differences are not considered product defects.

Wrong Size Ordered

Please check our size guide carefully before placing your order.

If an incorrect size is ordered by the customer, we are unable to provide a free exchange or refund because every item is produced specifically for that order.

Refunds

Refunds are issued only when:

A manufacturing defect is verified.
An incorrect product was delivered.
The product is confirmed to have been damaged before delivery.
The shipment is confirmed as lost in transit by the courier after verification.

Once approved, refunds will be processed to the original payment method within 5–10 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they enter production.

Once production has started or the order has been shipped, cancellation is no longer possible.

Undelivered & Return-to-Origin (RTO) Orders

Orders may be returned if:

The delivery address is incorrect or incomplete.
The customer is unavailable during delivery attempts.
The order is refused by the customer.
Other delivery issues occur.

If an order is returned due to customer-related reasons, additional shipping or re-shipping charges may apply before the order can be sent again.

Our Commitment

We inspect every order before dispatch to ensure quality. If an issue occurs because of our manufacturing or fulfillment process, we will work with you to provide an appropriate resolution.